Frequently Asked Questions

Orders are typically processed and dispatched within 24 to 48 business hours from our base in Queensland. During product drops or busy holiday periods, please allow an extra business day.

Standard delivery within Australia generally takes 3 to 7 business days depending on your location, while Express post typically arrives within 1 to 3 business days. You will receive a tracking link via email as soon as your order is packed and booked with the carrier.

We currently ship across Australia only, using trackable delivery services to ensure your parcel arrives safely.

Our trail shirts feature a unisex athletic cut designed for freedom of movement and airflow. For women looking for a closer fit, we recommend sizing down one size from your usual women’s size. Check our dedicated Size Chart page for exact chest and length measurements.

Unlike cotton, which absorbs sweat and stays heavy, technical polyester is hydrophobic and wicks moisture rapidly through capillary action. This promotes active evaporative cooling, dries quickly, and prevents chafing during long, humid outdoor outings.

For maximum longevity and the lowest environmental impact: machine wash in cold water on a gentle cycle, do not use fabric softeners (which clog moisture-wicking micro-pores), and line dry in the shade. Technical polyester dries naturally in minutes, so avoid tumble drying.

Yes. You can return unworn items with original tags within 30 days of receipt. Simply log in with your email address to access our self-serve returns portal, or reach out to us at luke@thefrst.com.au if you need personal guidance.

We stand behind our gear. In line with Australian Consumer Law, if an item arrives damaged or develops a manufacturing fault under normal use, email luke@thefrst.com.au with your order number and photos, and we will organise a replacement or full refund.