Returns and Exchanges

We stand behind our gear. If you are not completely happy with your purchase, here is how we make things right, in line with Australian Consumer Law.

Change of Mind and Size Swaps

If you change your mind or ordered the wrong size, you are welcome to return your item within 30 days of receiving it.

Conditions: 

• Items must be unworn, unwashed, and in original condition with all original packaging and tags attached.
• Return postage is the customer’s responsibility.
• Once your return is received and inspected, we will issue a refund to your original payment method.

How to start a return: The quickest way is via our self-serve portal:

1. Log into your account using the email address you used to place your order. Shopify will send a quick 6-digit verification code to your inbox - no password required.

2. Select your order and the item you would like to return.

3. Submit your request. Once reviewed, we will email you the return shipping instructions.

Prefer to email instead? You can also message us directly at luke@thefrst.com.au with your order number.

Faulty Products and Consumer Guarantees

Under Australian Consumer Law, you are entitled to a replacement or refund for a major fault, and we will cover all shipping costs for faulty items.

What is covered: • Items that are faulty, damaged, or do not match their description. • Gear that fails to perform as advertised under normal use.

What to do: Email us at luke@thefrst.com.au with your order number, a brief description of the issue, and a photo of the fault. We will get back to you within 2 business days to organise a replacement or full refund.